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© 2019 by Matrix Racquet Club. Created by RedBeard Creative

CLUB POLICIES

INCLEMENT WEATHER

Matrix indoor facilities will operate per normal operating hours and schedules even in event of snow, ice, or other stormy conditions.

 

Matrix will not close based on local school closures.

Outdoor courts will close during inclement weather.

Matrix members are required to cancel reservations per the Club’s normal cancellation policies.  Forecasts typically advise of winter conditions 3‐5 days in advance, therefore there should be adequate time to cancel if you feel it will be unsafe for you to travel.

Matrix will make every effort to update the home page on our website with the latest updates on our operating hours and weather related closures.

Members are encouraged to call the club for the latest information, especially early morning classes.

Call or check our website during inclement weather for updates.

Club programs may be canceled at the discretion of management.  

All private lessons will be cancelled at the discretion of the instructor or coach.

No-shows will be charged if the club does not cancel programs.

Please use your own judgment when coming to the club during inclement weather.

If conditions cause the facility to close:

  • Court reservations, lessons, clinics and classes will be notified via email and fees will be credited to each member’s account for that day.

  • If the facility still has power, Matrix will wait for players to complete in‐progress court times and programs and then close for the remainder of the day. Should you choose to leave a lesson or court early, no credit will be issued.

  • In the event of a power outage, players will not be permitted to continue play.

  • If programs and court reservations are less than halfway completed, a credit equal to 50% of the class/program fee will be issued.

  • If programs and court reservations are more than halfway completed, no credit will be issued.